Refund policy
We want you to absolutely love your items, but we understand having a change of heart.
We ask that all cancellations or changes to your order be submitted within 24 hours of placing your order.
Incorrectly shipped or damaged items must be reported within 5 days of receipt.
All products must be returned unopened, unused and in original packaging. If an item doesn’t meet your expectations, please let us know and we will do everything we can to make it right.
If an item is sent back outside of the return window, a refund may not be issued.
Shipping charges are non-refundable.
Start Your Return
Our return address is
The Anastasia Co
PO BOX 451054
Omaha, NE 68145
If you're local to Omaha, Nebraska and would like to exchange or return in person, please reach out and we'll be happy to assist.
You can always contact us with any questions at wholesale@theanastasiaco.com.
Damages and Incorrect Items
Please inspect your order as soon as possible, and contact us right away if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include photos with your email.